Refund & Replacement Policy

100% Satisfaction Guarantee

1. US Verification Numbers (10-Minute Guarantee)

If a US virtual verification code fails to arrive within 10 minutes of payment verification, ner360 provides a free replacement number or an immediate 100% refund to your wallet or original payment channel.

2. Examination Pins & Tokens

Official examination result pins (WAEC, NECO, NABTEB, NBAIS) carry an instant validity guarantee. If a pin is invalid or unreadable, our support desk replaces it immediately upon transaction reference check.

3. CAC & Government Registrations

If a business name filing or NIN update request is rejected due to administrative error on our part, we issue a full refund or re-file the request at zero additional cost to you.

4. How to Request a Refund

To request a refund or replacement, contact our WhatsApp Support Desk with your Paystack transaction reference number and order details. Requests are resolved within 15 minutes during working hours (8:00 AM to 10:00 PM WAT).